Draft. The highlighted refund promises are business decisions for you to confirm, and the policy should be checked by a solicitor before launch. Remove this notice when it's final.
Refunds and cancellations
Last updated [date]
- AI Tutor: try it free for 14 days, then cancel any time. You keep access until the end of the period you've paid for.
- Exam Pass: full refund within 14 days of buying it, as long as you haven't used Demo's AI with it.
- Pass: full refund within 14 days of buying it, as long as you haven't opened any Pass content.
- If something you paid for doesn't work as described, you're entitled to a remedy under UK consumer law.
AI Tutor subscription
Cancelling
Go to Account, then Manage billing, then Cancel. The subscription stops at the end of the current month or year, and you keep access until then. It won't renew again.
Your 14-day right to cancel
UK law gives you 14 days from the day you take out a subscription to change your mind. Your first subscription starts with a 14-day free trial that needs no card, so you can try everything before paying anything. If you cancel within 14 days of your first payment, we'll refund it in full.
Renewals
We don't refund part of a month or year once it has started. However, if you're charged for a renewal you didn't mean to keep, tell us within 14 days of the charge and we'll refund it.
Exam Pass
The Exam Pass starts straight away. At checkout, we ask you to agree to that, and to confirm you understand that you lose the legal 14-day right to cancel once you've used Demo's AI with it.
If you ask within 14 days of buying it and haven't used Demo's AI with it, we'll refund it in full. A refund ends the pass straight away.
Admissions + Academy Pass
The Pass gives you digital content straight away. At checkout, we ask you to agree to start using it immediately, and to confirm you understand that this means you lose the legal 14-day right to cancel once you've accessed it.
We go further than the law requires: if you ask within 14 days of buying the Pass and haven't opened any of its content, we'll refund it in full. A refund ends your access to Pass content straight away.
If something doesn't work
Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If it isn't, tell us. We'll fix it, or if we can't do that within a reasonable time, we'll give you some or all of your money back.
How to ask for a refund
Email [support email address] from the address you sign in with. Tell us what you bought and when. We aim to reply within [2] working days. Refunds go back to the card you paid with, and usually arrive within 5 to 10 working days.
If you delete your account, any subscription is cancelled immediately and any Pass ends. If you'd like a refund, please contact us before deleting your account.